Coordinated Care
Coordinate care with less back-and-forth.
Fewer calls, fewer lost handovers, clearer ownership. Scheduling, tasks, messages and requests stay attached to the care they belong to.
What this gives you
- Agree appointment times together, with no one-sided bookings.
- Every task keeps an owner, even when work changes hands.
- Each message stays with the patient and decision it concerns.
One Example
Nothing is booked until both sides agree
Either side proposes a time, and the other confirms, declines or suggests another. A doctor who declines gives a reason. Rescheduling starts the agreement again.
Patient’s view
appointmentsDoctor’s view
day scheduleWhat you can do
- Schedule together
Propose, suggest another time and reschedule until both sides agree, each in their own timezone.
- Keep requests on track
Records requests and referrals move between people with their history intact.
- Message inside the care relationship
Each message stays with the record it concerns.
- Give every task an owner
The right people see the day’s work, and ownership carries through handovers.
- Keep handover context
What was agreed, and why, travels with the work.
- See agreed actions clearly
What both sides settled on is written down, not remembered.
Referrals and Requests
A referral is tracked, not remembered
Every referral, outgoing or incoming, moves through clear steps: started, requirements gathered, sent, acknowledged, visit scheduled. Anything missing is listed, so nobody has to rely on memory.
Records requests work the same way. Each one has an owner and a clear status, instead of sitting in an inbox.
- Outbound and inbound referrals in one list
- Requirements ticked off, not assumed
- The clinical reason stays with the referral
- Started, with the clinical reason
- Requirements gathered
- Sent to the receiving practice
- Acknowledged
- Visit scheduled
- Practice OperationsThe team handles scheduling and requests with limited, non-clinical access.
- Follow-UpAgreed next steps flow into plans and check-ins.
The team runs the day with limited access that never includes clinical records.
Practice OperationsCoordination is where separate tools fall apart
See how practices keep the day connected without the sticky notes.