Help & Support
Start in the right place.
Each question below goes straight to the person who can answer it, so you are not passed between inboxes.
We will acknowledge your message and explain the next step. Do not include patient, health or clinical information.
What kind of help do you need?
I have a question about my care.
Please contact your doctor or their practice. Nerida Health does not give medical advice. In an emergency, call your local emergency number.
I cannot sign in.
Write to support@neridahealth.com from the email address on your account. We will never ask for your password, and you should never send it.
I have a question about an invitation.
Do not forward an invitation link or paste its token into email. Tell us which kind of invitation it is and the email address it was sent to, without including patient or health information.
How do I let a family member or carer help?
Invite them into your care circle from your account. They use their own account, and you choose what each person can do and can end it at any time.
I am concerned about a role or permission.
Each person uses their own account, with access limited by role, relationship and specific permissions. Report an access concern to privacy@neridahealth.com without sending clinical details.
How do I manage or cancel my plan?
Doctors choose and manage their plan in Nerida Health on the web. Patients can do the same on the web, or subscribe in the iOS and Android apps once they are released; a plan bought in an app is managed and cancelled through the App Store or Google Play.
How do I delete my account or ask about my data?
You can delete your account in the app; the account-deletion page explains what happens and what is kept. For access, correction or deletion requests, write to privacy@neridahealth.com.
I found a security problem.
Follow the vulnerability disclosure page and email security@neridahealth.com. Send the minimum detail needed to reproduce the issue and never include real patient information.
Direct routes
Do not include patient, health, clinical, password or invitation-token information. Send only the minimum detail needed to route the question.
Policies and redress
Not sure which route fits?
Use general contact and we will pass your message to the right person. One sentence about the issue is enough.
Nerida is not an emergency or urgent-care service.